Financial Consumer Agency of Canada
www.fcac-acfc.gc.ca
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Commissioner's Decisions
View Current Decisions
FCAC opens and reviews hundreds of compliance cases a year involving consumer provisions — the federal laws and regulations that protect financial consumers in Canada. FCAC also reviews cases related to voluntary codes of conduct and public commitments made by federally regulated financial institutions.
Click on the tabs below to see the Commissioner's decisions grouped by date, by product or service, by topic, by regulation or by legislative Act.
- Access to Basic Banking Services Regulations
- Cost of Borrowing (Authorized Foreign Banks) Regulations
- Cost of Borrowing (Banks) Regulations
- Cost of Borrowing (Trust and Loan Companies) Regulations
- Disclosure of Charges (Banks) Regulations
- Disclosure of Charges (Trust and Loan Companies) Regulations
- Notice of Branch Closure (Banks) Regulations
- Canadian Code of Practice for Consumer Debit Card Services
- Public commitment - Visa zero liability policy
The summaries included in this database represent cases where the Commissioner was required to make a final decision. FCAC publishes the Commissioner's decisions to promote awareness about the obligations of financial institutions, as well as to provide a sample of the work FCAC is doing to protect financial consumers.
