Commissioner's Decisions

View Archived Decisions

What are Commissioner’s decisions?

FCAC opens and reviews a number of compliance cases a year involving consumer provisions — the federal laws and regulations that protect financial consumers in Canada. FCAC also reviews cases related to voluntary codes of conduct and public commitments made by federally regulated financial institutions.

What are FCAC’s principles for publishing decisions?

Previously, FCAC published condensed summaries of the Commissioner's Reasons for Decision on its Web site. As of August 2008, the Agency publishes these decisions in their original form, with minimal revisions as required. For more information on FCAC's principles regarding the publishing of Commissioner's decisions, click here.

How to view Commissioner’s decisions

Click on the tabs below to see the Commissioner’s decisions grouped by date, by product or service, by topic, by regulation or by legislative Act.

The summaries included in this database represent cases where the Commissioner was required to make a final decision. FCAC publishes the Commissioner's decisions to promote awareness about the obligations of financial institutions, as well as to provide a sample of the work FCAC is doing to protect financial consumers.