Compliance Cases

FCAC oversees consumer protection laws, and monitors compliance by federally regulated financial institutions with voluntary codes of conduct and public commitments.

The links below provide consumers and members of the financial services industry with information on issues and interpretations related to specific compliance cases.

For summaries of compliance cases where the Commissioner issued a Decision, please see the Commissioner's Decisions section.

• Subsection 445(1) of the Bank Act: Disclosure on opening a deposit account
  
  
• Compliance Cases - Access to Basic Banking Services Regulations: Refusal to open an account (July 2007)