General Survey on Consumers' Financial Awareness, Attitudes and Behaviour (Executive Summary)

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Table of Contents

1. Background and Methodology
   
   
2. About the Findings
   
   
3. Overview of Personal Banking Services Usage
   
   
4. Bank Accounts
   
   
5. Debit Cards
   
   
6. Fees and Charges
   
   
7. Non-Bank Financial Services
   
   
8. Credit Cards
   
   
9. On-line Banking
   
   
10. Credit Rating
    
    
11. Rights and Responsibilities
    
    
12. Problems and Complaints
    
    
13. Attitudes and Beliefs
    
    
14. Management Issues
    
    
15. Financial Information and Assistance
    
    
16. Tracking Data Since 1998